Frequently Asked Questions


1. Do I need a doctor's referral to book an appointment?

Generally a referral from your GP is not necessary for physiotherapy treatment, although if your injury is going through the Enhanced Primary Care (EPC) scheme, you will need a referral from Your GP that includes all the required documentation.

2. Do you have HICAPS?

Yes, we do have HICAPS. You are able to claim the rebate directly from your health fund at the time of your appointment. You just need to present a current health fund card and ensure that coverage is available for extras services. Please check with your health fund regarding your level of coverage.

3. What forms of payment do you accept?

We accept Cash, Debit Card, EFTPOS, Visa and MasterCard.

4. Do you accept clients claiming Workers Compensation ? 

Due to our limited administrative resources, we are not currently taking on any new Return to Work SA (formally WorkCover) clients at this stage.

5. Do you accept clients claiming under a Compulsory Third Party Insurance?

Again due to our limited administrative resources we are not currently taking on any new Compulsory Third Party Insurance claim patients at this stage. We apologise for any inconvenience this may cause.

6. Does Medicare cover Physiotherapy?

Not as a general rule but you can get a referral from your GP and if your GP believes you qualify for up to 5 sessions of Physiotherapy under the Enhanced Primary Care (EPC) scheme. In this case, there is a minimal gap of $ 24 that is payable by the client for each session, with Medicare covering the remainder. Please bring all GP and EPC referral documents with you.

7.Do you accept clients under the Enhanced Primary Care (EPC) Scheme?

Yes, if you have an EPC referral form from your doctor requesting physiotherapy treatments.  A minimal gap of $ 24 is incurred for each session, with Medicare covering the remainder. Again please bring all your GP and EPC referral documents with you.

8. What do I bring to my Initial appointment? 

Please ensure that you disclose all relevant medical history information including any pre-existing medical conditions to your Physiotherapist on your first visit. It is important to bring all GP referrals, x-rays and diagnosis documents you have, these will help Luke to determine the best course of treatment and ensure that he does not inadvertently aggravate any existing conditions.

9. What do I wear?

Please wear comfortable clothing that allows you to move freely and avoid wearing any bulky jewellery.

10. How long will my consultation be for?

Your first initial appointment is 45 minutes. The length of the next appointment (if required) will depend on your ongoing needs based on your diagnosis and treatment plan. It will range from 30 minutes to 60 minutes. The standard subsequent consultation is 30 minutes and the long consultation is 45 minutes and the double consultation in 60 minutes. Luke will suggest an appropriate follow-up appointment type and duration based on your treatment needs, although it is totally up to you on which consultation time you prefer to take.

11. How many sessions will I need?

This will largely depend on your particular diagnosis and treatment plan that you devise with your practitioner. For best results, you are strongly encouraged to be involved in your ongoing treatment and through the discussions with your practitioner, you will be given all the necessary information required for you make the right choices about your ongoing treatment. Though you should feel a positive change within 2-3 treatments, we will never suggest that you continue with any treatment if you feel you are not getting any benefit from it. If you have any concerns about your treatment please do not hesitate to discuss this with your physiotherapist.

12. How much will my appointment cost?

It depends on whether your treatment time was 30 minutes, 45 minutes or 60 minutes long. Also if you have private health cover that includes Physiotherapy, most services can be claimed instantly via HICAPS at the time of your treatment. This usually leaves you with a more reasonable gap payment of between 75% and 50% of the total cost. The gap amount will depend on which health fund and what level of cover you have. If you are unsure what level of cover you have we encourage you to check with your health fund prior to your treatment. Please check our Physiotherapy Price List for the cost of all our Physiotherapy services. All prices listed are before any claim or rebate that you may be entitled to, depending on your current circumstances and funding arrangements.

Have more questions ?

If you have more questions please do not hesitate to Contact us we are happy to answer any questions you may have.