frequently asked questions

 

1. Can I book an appointment online?

Yes you can. You can search and book an appointment here. You can also download the Mindbody connect App to manage your bookings form your smartphone. If you have any questions regarding our booking process please do not hesitate to Contact Us.

2. Do you have HICAPS?

Yes, we do have HICAPS. You are able to claim the rebate directly from your health fund at the time of the appointment if you present a current health fund card and coverage is available for extras or ancillary services with your level of cover. Please check with your health fund regarding your level of coverage. 

3. What forms of payment do you accept?

We accept cash, Debit Card, EFTPOS, Visa, MasterCard.

4. What do I bring to my first appointment? 

Please ensure that you disclose all relevant medical history information including any pre-existing medical conditions to your Massage Therapist on your first visit. This will help your practitioner to determine the best course of treatment and ensure that they do not inadvertently aggravate existing problems further.

5. What do I wear?

Please wear comfortable clothing that allows you to move freely and avoid wearing any bulky jewellery. You will be asked to disrobe down to your underwear for your massage, so keep this in mind when planning what to wear.

6. How long will my consultation be for?

Depending on what you choose either 30 minutes, 60 minutes or 90 minute massage appointments.

7. How much will my appointment cost?

Please refer to the Massage Pricing section for more information.

8. I am worried that will I need to take my clothes off for my massage?

For best results, you will need to undress down to your underwear for your massage. Your massage therapist will respect your privacy at all times and will leave the room while you get ready. A towel is provided for draping over your body during the massage and the therapist will uncover only the part of your body being massaged, ensuring that modesty is respected at all times. After the massage is finished, you will be provided with privacy while dressing.

9. How many massages treatments do I need?

This will depend on your specific needs but remember that massage can have its greatest benefits over time. The therapeutic effects of massage are cumulative, so the more often you get a massage, the better you will feel and the more quickly your body will respond. From one session to the next, relaxation deepens as the chronic patterns of stress in the body are affected and released. If you’re getting a massage to address chronic muscular tension or recovery from a soft tissue injury, more than one session is usually needed. Speak with your therapist about your specific goals and treatment needs they will be more than happy to advise you on the best treatment plan to suit your needs.

10. Do you have showers?

Yes, we have a shower available if you need to use it after your treatment to clean off excess massage oils. Please let Kim our receptionist know that you will need to use the shower when making your booking. Please remember to bring your own towel and soap.

Have any other questions?

If you have any additional questions, please do not hesitate to Contact US.

A few more tips to get the most from your Massage.

  • Be on time. If you arrive in a frenzied, rushed state, it may take longer to relax.
  • Communicate with your massage therapist.
  • Before the session, give accurate health information and let the massage therapist know your expectations and reasons for the massage.
  • If you are allergic to any oils or lotions, tell your massage therapist, who can choose a substitute.
  • During the massage session, report any discomfort, whether it’s from the massage or due to any problems or distractions related to the environment, e.g., room temperature, music volume, lighting, etc.
  • Remember to breathe normally. Breathing helps facilitate relaxation. People often stop or limit their breathing when they feel anxious or a sensitive area is being massaged.
  • Relax your muscles and your mind. Tightening up by contracting or hardening your muscles during the massage is counterproductive.  They may need to adjust the massage technique they use and may also be able to help you relax the affected area. 
  • Remember to drink extra water after your massage. This will help flush the toxins released from your body.
  • Don’t get up too quickly and do allow for some quiet time after your massage session. If you’re dizzy or light headed after the massage, do not get off the table too fast. It also may take a little time to integrate or absorb the results of the massage session.